Refund policy

Return & Refund Policy — Walk The Word

Thank you for shopping with Walk The Word. Every item we create is handmade and 3D-printed with care. Please read our policy below before making a purchase.

Returns & Eligibility

We accept returns within 14 days of delivery for:

Damaged items
Defective items
Incorrect items received

To be eligible, items must be:

Unused
In original condition
In original packaging

Non-Returnable Items

We do not accept returns for:

Change of mind
Wrong size or variant chosen
Minor 3D printing texture or layer lines (normal for handmade prints)
Items that have been painted, modified, or used
Digital products (if applicable)

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 72 hours of delivery.

Email: support@walktheword.co

Include:

Order number
Photos of the damage
Description of the issue

We will send a replacement free of charge.

Refunds

Once we receive and inspect your return, you will be notified of approval or denial.

Approved refunds are issued to your original payment method within 3–5 business days.

Exchanges

We currently do not offer direct exchanges.

If you want another item, please return the original (if eligible) and make a new purchase.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Late or Missing Refunds

If you have not received your refund:

Check your bank account
Contact your bank/credit card company
Email us at support@walktheword.co